Customers frequently praise the product's durability, with many reporting their previous units lasted over a decade, and some even longer. The ease of use is also a significant positive, with reviewers highlighting simple controls and intuitive operation. The generous capacity is another frequently mentioned benefit, allowing for larger dishes and multiple items. Performance is generally rated highly, with users appreciating its power and efficiency. However, some customers have experienced issues with durability, with units failing prematurely or experiencing problems with specific components like door latches or control panels.