Customers find the product's appearance to be beautiful and realistic, with many mistaking it for a real plant. The size is frequently praised as perfect for various spaces, and the overall quality is considered good. However, some customers have noted that parts of the product, such as prickly bits, have fallen off, and the dirt cover may be cracked. Opinions on value are mixed, with some finding it worth the price and others feeling it is expensive given the issues encountered.