Customers find this product to be very comfortable, with many praising its soft padding and spacious design. The power lift feature is highly appreciated, especially by those with mobility issues, as it significantly aids in standing up. The heating and massage functions are also frequently mentioned as enjoyable and beneficial. Assembly is generally reported as easy, and the product is considered a great value for its price. However, some customers have noted that the massage feature is more of a vibration and not very strong, and a few have experienced issues with the massage or heating elements ceasing to work after a few months. There are also mixed opinions regarding the size, with some finding it oversized as advertised, while others feel it is not as large as expected.