Customers praise the product for its comfort, describing it as pillowy and cloud-like. The appearance is frequently highlighted as beautiful and stylish, with many satisfied with the fabric's soft, brushed feel. The colors are generally well-received, with some noting they are more muted than pictured, which was a positive for them. While some reviewers found the product to be durable and well-made, others experienced issues with cushions deflating quickly and noisy springs, indicating mixed opinions on durability.