Customers are highly satisfied with the comfort and generous size of this product, noting it is ideal for lounging and accommodating multiple people and pets. The appearance is frequently praised, with reviewers finding it beautiful and fitting well into their spaces. The material is generally well-received for its softness and durability, particularly its resistance to pet claws. However, there are mixed opinions regarding the material, with some finding it more like suede than faux leather, and a few reviews mention concerns about firmness and potential sagging over time.