Customers generally find the product to be comfortable, with many praising its supportive design and suitability for both children and adults. The size is frequently mentioned as ideal for teenagers and smaller spaces, and the durability of the material is a recurring positive point. However, some customers report that the product can be stiff and not as soft or "cushy" as expected, with mixed opinions on its overall comfort. The material is noted as being sturdy and easy to clean, though some find it scratchy.