Customers find this product to be very comfortable and appreciate its attractive appearance, with many describing it as gorgeous and stunning. The quality is generally praised, with reviewers noting it is well-made and sturdy. However, some customers have experienced issues with product features, specifically difficulty in returning the recliner to its upright position and a tendency for the footrests to be hard to engage. Opinions on size are mixed, with some finding it perfect for their space and others noting it may be small for larger individuals.