Customers praise the product's attractive appearance and sturdiness, noting it is well-made and looks great in various settings. However, some reviewers experienced issues with the product's quality, with one mentioning a crossbar popping out and another describing rough edges. The size of the product has also been a point of contention, with several customers finding it larger than expected. Packaging received mixed feedback, with some finding it well-done and others noting damage despite good wrapping.