Customers consistently praise the product's exceptional softness and comfort, noting it feels great underfoot. The appearance is frequently highlighted, with many reviewers stating it looks even better in person than in online images, often described as beautiful and luxurious. The color is also a strong positive, with customers finding it true to expectations and versatile. Quality is generally viewed positively, with many satisfied with the product's construction. A minor issue mentioned is that the rug may take some time to lay completely flat after unpacking.