Customers frequently praise the product's unique and beautiful appearance, with many receiving compliments. The design is often described as artsy, rustic, and a statement piece that fits well with various decor styles. However, there are mixed opinions regarding the material, with some customers expecting terracotta as indicated by the name, while others found the wood unfinished or peeling. Quality is also a point of contention, with some experiencing defects or damage upon arrival, while others find it to be of high quality. The product's design is generally well-received for its uniqueness and aesthetic appeal.