Customers are highly satisfied with the product's appearance, describing it as beautiful and lovely, with many receiving compliments. The color is also praised for matching tiles and being a beautiful gray. While installation is generally considered easy, some reviews indicate challenges and the need for additional wallboard removal. There are mixed opinions regarding the product's quality and construction, with some finding it well-built and of great quality, while others express concerns about thin fiberglass and insufficient support, suggesting the need for reinforcement.