Customers find the product to be visually appealing with a beautiful appearance and nice color. The quality is frequently praised, with many noting it looks more expensive than it is. The texture is also a positive point, described as nice and raised. The product is generally seen as accurately represented in pictures. However, a common issue is that the rug arrives folded, leading to persistent creases that take time to flatten. Some reviews also mention the product absorbing moisture and taking a long time to dry, suggesting it may be better suited for indoor use despite being marketed as outdoor.