Customers are highly satisfied with the product's appearance, noting it is even more beautiful and looks better in person than in pictures. The colors are also praised, with many finding them to be exactly as expected and a perfect match for their decor. The quality and softness of the rug are frequently highlighted, with customers describing it as soft, cozy, and comfortable. Many also feel the product offers good value for its price. However, one review mentioned that the material was a disappointment, expecting more wool and less viscose for the price, and experienced an issue with a hole in the rug.