Customers find the product's appearance and colors to be beautiful and gorgeous, with soft, pale tones. However, opinions on the color are mixed, as some reviewers noted the ivory is almost white and the sea green appears blue, and that colors were lighter than pictured. The quality of the product is a point of concern, with some customers describing it as flimsy and thinner than expected for the price. Additionally, multiple customers reported issues with the rug not lying flat, leading to tripping hazards.