Customers find the product visually appealing, describing it as beautiful, gorgeous, and attractive, which significantly enhances their living spaces. The product is also noted for its comfort, especially when paired with a thick underpad, and many reviewers praise its good quality and substantial heft. However, there are significant concerns regarding durability, with multiple customers reporting excessive shedding that damages the fabric and causes fibers to spread throughout the house. Some also mention that the product does not hold up well to spot cleaning.