Customers appreciate the product's functionality, with many reviews highlighting its effectiveness in keeping rugs in place and protecting floors. The product also provides comfort and cushioning, making rugs feel nicer underfoot. Reviewers frequently praise the quality and durability of the material, noting that it helps extend the life of rugs. Additionally, the product is recognized for its safety features, preventing rugs from slipping on various floor types. The thickness is generally considered appropriate, offering support without being bulky.