Customers generally find the product to be comfortable and appreciate its size, with many noting it is a perfect fit for their living spaces. The appearance is frequently praised, with reviewers stating it looks great and enhances their rooms. However, there are mixed opinions regarding comfort, with some finding it too soft or lacking structure, while others describe it as uncomfortable and hard. Color is also a point of mixed feedback, with some satisfied with the match to their existing furniture and others noting discrepancies.