Customers find the product visually appealing, with many praising its appearance and quality. However, opinions are mixed regarding the color, with some finding it to be a true black and white while others note it appears more cream than white. The material is a frequent point of discussion, with many customers experiencing significant shedding, particularly from the lighter colored areas. This shedding can make the rug difficult to maintain and has led some to express dissatisfaction with the product quality.