Customers find the product to be a beautiful and sturdy piece of furniture that significantly enhances their living space compared to traditional crates. The size is generally well-received, offering ample room for pets. Many reviewers highlight the excellent quality and construction of the item. However, some customers experienced minor issues with unfinished areas, splintered drill holes, or slight imperfections in the stain. There were also a few comments about latches not aligning perfectly or hardware not seeming super durable.