Customers praise the product's beautiful color and attractive appearance, noting that the colors are true to the pictures and even prettier in person. The quality is generally considered good, with many reviewers stating it is well-made and holds up well over time. However, opinions on the material are mixed; while some appreciate the natural fibers and find it softens over time, others describe it as rough to the touch. The thickness of the product also receives mixed feedback, with some finding it nice and thick, while others note it is thinner than expected and can feel hard without a rug pad.