Customers praise the product's comfort, with many finding it exceptionally comfortable and a worthwhile splurge. The color is generally well-received, often described as true to the picture and fitting well with home decor. Key features like the power headrest, lumbar support, and remote operation are highlighted as excellent, with some users appreciating the convenience of a built-in phone charger and programmable settings. The value for money is also frequently mentioned positively. However, there are significant concerns regarding functionality, with some customers receiving units that did not work or were missing parts, leading to frustration.