Customers generally praise the product's appearance and quality, with many receiving compliments on its look. The color is also frequently mentioned positively, with reviewers stating it matches online images. Durability is another strong point, with customers noting the rug wears well. However, opinions on the material are mixed; some find it thinner and more like an outdoor rug, while others appreciate its flat-weave nature, noting it's typical for Dhurrie rugs and easy to clean. Some reviewers also mention that the corners tend to curl.