Customers find the product to be visually appealing, with many noting that it looks better in person than in photos and complements their tables well. The chairs are frequently described as comfortable and sturdy, with some appreciating the wide seat. However, opinions on assembly are mixed, with some finding it easy and others encountering issues with misaligned parts or receiving incorrect components. There are also negative comments regarding the quality, with several customers reporting damaged items, defects, and misshapen seats.