Customers appreciate the product's functionality and sleek design, noting that it effectively keeps soap dry and is well-suited for use as a sponge holder. The appearance is generally described as nice and sophisticated, with many praising the quality and solid construction. However, a recurring concern is the rubber feet, which frequently detach and require gluing. Some users also report issues with the material, including peeling paint and rust after a year of use, leading to mixed opinions on its durability and value.