Customers appreciate the product's size, finding it perfect for various spaces and helpful in freeing up counter space. The appearance is also frequently praised, with reviewers noting its attractive look. However, there are significant concerns regarding assembly, with multiple customers reporting issues with misaligned holes and a difficult building process. The product's condition upon arrival is also a common complaint, with many reviews mentioning chips, scratches, or arriving broken. Additionally, some customers expressed disappointment with the overall quality of the materials.