Customers find the product visually appealing, with many praising its appearance and noting it looks like the picture. The material is described as wool, and some reviewers consider it a good value for the price. However, opinions on the color are mixed, with some finding it different than expected, often describing the gray as bluish. There are also concerns about the product's durability, with some customers reporting it falling apart and shedding excessively after a short period.