Customers highly praise the product's appearance, with many finding it beautiful and a great addition to their living spaces. The color is frequently mentioned as perfect and as indicated in pictures. Reviewers also note the good quality and comfort, describing it as relatively soft for a natural fiber rug. However, some customers have experienced issues with fibers coming loose, shedding, and a strong chemical smell with a powdery residue. There are also mixed opinions on durability, with some finding it durable while others report unravelling.