Customers have mixed opinions regarding the quality and value of this product. While some praise its appearance and comfort, noting it is well-made and soft, others find the material to be of low quality and not true velvet, leading to concerns about its value for the price. The product's appearance and color are generally well-received, with many finding it beautiful and luxurious. However, some reviewers mention issues with how the comforter lays on the bed, requiring frequent adjustments.