Customers praise the product for its comfort, often describing it as sleeping on a cloud. The wool material is highlighted for being breathable, chemical-free, and odor-free, contributing to a quality sleep experience. Many find it to be a good value for the price, offering a cozy cushion. However, some customers have experienced issues with durability, noting that the stitching can fray and the material may become lumpy and uneven after about a year of use, leading to mixed opinions on its long-term value.