Customers praise the product's appearance, with many finding it beautiful and a great addition to their rooms. The quality is frequently highlighted as excellent, with reviewers noting its plushness and good construction. The colors are generally well-received and accurately depicted in product images. However, opinions on durability are mixed, with some experiencing shedding and unraveling, particularly with pets, while others report the rug holding up well over time. There are also some comments about the color being slightly darker than pictured or the blue bleeding into the white.