Customers generally praise the product's appearance, with many describing it as beautiful, pretty, and having a lovely pattern. The material is also frequently commended for its quality, with reviewers noting it is comfortable cotton percale and crisp. The product is often described as comfortable and soft, making it a favorite for many. However, some customers found the softness to be less than expected, with a few noting the sheets were not soft at all and felt scratchy, even after multiple washes.