Customers generally praise the product's appearance, with many noting it looks like a dresser when closed and saves space. The mattress is frequently described as comfortable, providing a good sleep experience for guests. However, assembly is a significant concern, with numerous reviews citing difficulties due to unclear instructions, unnumbered parts, and misaligned holes, often requiring extra tools or significant time. Durability is also a point of contention, as some users report the product breaking or having parts crack after minimal use, leading to disappointment.