Customers have mixed opinions on comfort, with some finding it very comfortable and soft, while others report it sags in the middle and is too firm. The product is praised for its large size, making it ideal for spacious living areas. However, concerns have been raised regarding durability, with reports of the ottoman sinking and not holding up well over time. Some customers also expressed disappointment with the overall quality. Despite these issues, many find the product to be a good value for the price.