Customers report that the product offers good comfort and is useful for various purposes, such as back support while reading or watching TV, and for leg elevation. However, opinions are mixed regarding comfort, with some finding it too stiff or hard, while others find it comfortable. Customers also have concerns about the size, with many stating it is smaller than anticipated, and mixed feelings about its value for money. Adjustability is also a point of contention, with some finding it difficult to adjust.