Customers report significant issues with the durability and quality of this faucet, with many experiencing leaks and premature failure, often within a few years of installation. While the faucet is generally praised for its attractive appearance and ease of installation, these positive aspects are frequently overshadowed by concerns about its construction, with some reviewers noting the prevalence of plastic components. Functionality is generally good, but some users have experienced issues with the pull-out hose or the retraction mechanism.