Customers appreciate the product's appearance, with many finding the colors attractive and the rug cozy. However, opinions on color are mixed, as some reviewers found the actual color differed significantly from the website's depiction, with some describing it as orange or blue-gray instead of rust brown or the expected shade. The material is described as thick and soft by some, while others felt it was a loose-woven yarn/shag rug rather than a tightly woven wool rug.