Customers praise the product's beautiful appearance and vibrant colors, noting that it often looks even better in person. The quality is frequently highlighted as excellent, with many reviewers describing it as well-made and thick. However, some customers have expressed concerns about durability, mentioning that the knots can nap and that the rug may not hold up well in high-traffic areas or with pets. There are also comments about the difficulty of cleaning and staining. Despite these issues, many find the product to be a great value for the price.