Customers find the product to be very comfortable and supportive, with many praising its quality and softness. The pillows are described as fluffy, well-made, and a good value. However, some customers have expressed dissatisfaction with the material, noting that the product description inaccurately stated it was 100% cotton when it is actually 100% polyester. There are also mixed opinions regarding the firmness, with some finding it not as firm as advertised.
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