Customers find the product to be comfortable, attractive, and sturdy, with many praising its good quality and ease of assembly. Some reviewers noted that the cushions are firm but comfortable, and the chairs are well-made and can be used indoors or outdoors. However, there are mixed opinions regarding the cushion color, with some finding it different from what was pictured and prone to fading. A few customers also experienced issues with pre-drilled holes during assembly, leading to split wood.