Customers find the product to be comfortable and a good size for its intended use, with some noting it's a great value. However, opinions on size are mixed, with some finding it too large for a footrest and others appreciating its compact nature. There are also mixed sentiments regarding its overall impression, with some finding it too soft or not full enough, while others are pleased with its appearance and functionality. Some customers have experienced issues with the product losing its shape and becoming uncomfortable over time, leading to a negative perception of its value.