Customers appreciate the attractive appearance and quality craftsmanship of this product, noting its ability to enhance the bathroom with a spa-like feel. The dark brown color is frequently mentioned as a positive attribute that complements decor. However, concerns have been raised regarding safety, with multiple reviews highlighting a lack of non-slip features, making the mat dangerous and slippery on tile floors. Some users also found the size to be an issue, with one noting it made their husband too tall for the shower.