Customers praise the product's excellent performance, with many highlighting its ability to keep items cold for extended periods, even in hot weather. The innovative dry storage drawer is frequently mentioned as a game-changer for keeping food fresh and preventing sogginess. Reviewers also note the product's durability and high-quality construction, with some comparing it favorably to other premium brands. However, a significant number of customers find the product to be heavy and bulky, expressing a strong desire for the addition of wheels to improve portability.