Customers appreciate the attractive appearance and quality of this product, noting that it looks like a rug and feels soft and plush. Many reviewers find the materials to be of good quality and the mats to be well-made, adding a nice touch to the bathroom. However, some customers have expressed concerns about the product's durability, with one reviewer reporting that the mats began to fall apart after the first wash. Additionally, a few customers mentioned that the product is a bit thin and lacks a non-slip backing.