Customers find this product to be very comfortable and appreciate its generous size, with many noting it is larger than expected. Assembly is generally reported as easy and quick, often requiring no tools. However, some customers express disappointment with the accessories, specifically mentioning that the pillows are thin or flat and could be larger or plusher. There are also mixed opinions regarding the material, with some finding it soft and easy to care for, while others note issues like shedding or peeling.