Customers find the product visually appealing, with many praising its beautiful appearance. However, opinions on comfort are mixed, with some finding it too firm or not fluffy enough, while others describe it as comfortable and soft. Assembly is also a point of contention, with some finding it easy and others experiencing difficulties, particularly with attaching the legs due to unclear instructions or missing pre-drilled holes. The value is generally considered good, with customers feeling it is worth the price. The material is described as good quality and soft.