Customers generally praise the product's attractive appearance, with many describing it as beautiful, sleek, and modern, significantly enhancing their bathroom renovations. The product is also noted for its functionality, with users reporting that it works well and does the job. However, opinions on installation are mixed, with some finding it easy while others encountered significant difficulties, including unclear instructions and the need for professional help. Quality is also a point of contention; while some reviewers found it to be well-made and sturdy, others reported issues with cheap materials, broken parts, and a faulty design. The design itself has drawn criticism for being flimsy, having a gap at the bottom, and lacking secure components.