Customers praise the product's appearance and softness, with many finding it beautiful and luxurious underfoot. The quality is frequently highlighted as excellent, especially considering the price. However, opinions on the color are mixed, with some finding it true to description and others noting it is lighter than expected or appears muddy. Some customers also report issues with the rug's edges curling and fraying, and it may mat down in high-traffic areas, suggesting it is better suited for less-used spaces.