Customers praise the product for its beautiful colors and soft texture, noting it looks even better in person. Many reviewers highlight the rug's softness and plush feel, making it comfortable underfoot. The quality is generally considered good, with the product appearing well-made and durable. However, some customers have noted that the rug can be thin and may require a rug pad for added cushion and to prevent slipping. There are also mixed opinions regarding the pile height and how well the rug lays flat.