Customers praise the product for its exceptional comfort and softness, describing it as marshmallow-like and cloud-like. The pillow is noted for providing good support without being too firm, and its size is appreciated, with some finding it large enough to be like a body pillow. The product also features a cool-to-the-touch feel and good craftsmanship. However, some customers experienced issues with the pillow not fully fluffing up and noted that the filling became lumpy or separated, leading to a lack of support for some.