Customers consistently praise the product for its exceptional comfort and softness, with many describing it as a "coma inducer" and feeling like they are sleeping in a cloud. The product is also noted for its beautiful colors and high quality. While most feedback is positive, some customers have expressed mixed opinions regarding the color accuracy, with one reviewer finding the ivory shade to be too yellow. The product's temperature control is also a highlight, with users finding it perfectly warm without being too heavy.